Getting it Right

Bob James, aka The Mighty Copywriter, writes an informative and stimulating blog, Copy Points exploring issues around marketing, communications and the art of effective writing. I've read a number of his pieces with interest, and his latest touched a nerve. Entitled "Is it Real or is it Sominex" he talks about how advances in technology are enabling the budget-challenged corporation to produce "business casual video." In other words, a do-it-yourself approach to producing corporate video.

But the typical amateur, as Bob blogs, creates amateurish work:

"That's because technology—in the hands of amateurs—cannot compensate for amateurism. Cheap technology, moreover, only encourages amateurism to spread,like a plague."

Well, of course I agree. But there's another part of the story I'd like to talk about. Because, for me, the issue is not just about advances in technology reducing the professional's "advantage". Amateur work is usually amateurish for a reason. Because a professional in our business has the ability to understand where the audience is coming from. How they think and what they value. And professionals enjoy a creative expertise honed by years of crafting messages.

Too often, corporate communication from an insider's point of view is just that: written from the "insider" point of view. They don't see the company as others do, who live outside their corporate silo. Again, that's what the professional has to offer. We understand how to shape a message so it reaches people "where they live." And what I learned from all those years doing political media is this: how you frame the issue and ideas defines how people respond and understand what you are trying to say.

The essence of amateurism misses all of this. It is high on enthusiasm and energy, which is great and really connects, up to a point. And that, to be fair, is some of its appeal; as insider corporate communications are so often deadly and boring.

But that's usually where it ends. Amateurs lack the professional's dispassion and insight. They go for the obvious, lack subtlety, and rarely employ the power of well-chosen images and evocative music. And they are not phrase makers. I've watched one nationally-recognized political consultant routinely spend hours trying out different variations of a phrase until he found the most potent combination for his client. And I've seen how the media picks up that concept as their own and runs with it. Because he spends all that time and creative power to get it right. And that's the bottom line, really. Getting it right.

As they say, you can have it quick, cheap or good. Pick any two.

facts v. ideas

When it comes to writing narration copy for video, why are so many "writers" in love with facts but have such a hard time with ideas? Let's face it, facts are boring. Who cares? Facts sound like they mean something significant, but unless you understand the context and how your fact relates to what came before and what will come later, what's the point? Facts just fill up the spaces. And I like spaces. Spaces give you room to feel, contemplate and understand. Spaces are what it's all about.

Now, I'm not talking about a fact like "this is the tallest building in the world." No, that's a fact that carries it's own context. Namely, that there are scads of other buildings and this one, right here, is the biggest. No, I'm talking about a fact like "this building is 387 feet tall." All I can say to that is, "so what?"

Here's the problem: facts get in the way of understanding. They appear to be important, otherwise why include them? But by themselves they just hang out there, standing in the way of insight and comprehension. They are poor substitutes for concepts and ideas. And, if nothing else, we're in the idea business. That's what we do: create programs that help people understand the issues, what's important and why.

So recently, we took on project for a new client, a trade association, who came to us to do a series of very short pieces honoring their nominees for a prestigious award. Each nominee would get a 25 second video explaining their project. The videos would be shown at the awards ceremony and then they would announce the winners.

I saw the videos that were done in the past and they were fairly typical, with wall to wall narration full of facts and devoid of insight. Not a pretty picture.

We thought, these should really be like memorable campaign spots. You know, "Morning in America" or the famous Daisy Countdown. They should present concepts. Show, not tell.

So we took that approach, writing sparse, open narration filled with ideas. Not a fact to be found. Letting the visuals tell the story. And when it works, you feel like you've taken a little journey, starting one place and ending somewhere else.

You can do a lot in 25 seconds, when you make every word count. And, let's face it, facts are a dime a dozen. Ideas can change the world.